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Thank you for choosing Golfiya.com for your Sports Needs, we care about our customers requirements and take care of smooth returns and refunds on our platform.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in the same condition as received.
  • All original packaging, including tags, manuals, and accessories, must be intact.
  • Returns must be initiated within 30 days of receiving your order.
  • Custom or personalized products are not eligible for returns.

If your product arrives damaged, it is essential to report the issue within 3 days of delivery. Reports made after this period cannot be accommodated.

Return Process

We provide several convenient ways to return your items:

Option 1: Online Return via Your Account

  • Log in to your account at account.golfiya.com
  • Navigate to the "Orders" section and select the order for return.
  • Follow the prompts to initiate the return.
  • Print the provided return shipping label and securely package the item.
  • Drop off the package at your nearest shipping facility.

Option 2: Contact Customer Support

  • Email us at support@golfiya.com with your order details and reason for return.
  • Our support team will guide you through the process.

Please note, the items must be returned within 7 days of receiving the return slip to qualify for a refund.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the refund approval or rejection. It is subjected to some factors, i.e., product condition, tags, gifts, or any other extra stickers attached are available in the packing, and it is in original condition, unused.

Refund Process:

  • The refund will be credited to your original payment method.
  • Depending on your payment provider, it may take an additional 5–10 business days to reflect in your account.

Exchanges and Replacements

We offer free exchanges for defective or damaged items. Additionally, we provide replacements for eligible products, subject to our terms and conditions. To exchange or replace an item, please initiate a return at account.golfiya.com or contact our support team.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Items marked as final sale
  • Personalized or custom products

Need Assistance?

For any questions or support, please contact us:
Phone: +44 7361615042
Email: Support@golfiya.com
UK Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
US Address: 30 N GOULD ST Ste R Sheridan WY 82801